21threads.com offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment so the length of production time may range from 3-5 business days from the time the order was placed. During peak season and promos, orders may take longer than the standard production time.

ALL of our products are made-to-order and we do not hold inventory or stock.

21 Threads Happiness Guarantee!

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to support@21threads.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.

Returns/Exchanges

As a print on demand company, we do not hold regular printed inventory.  We cannot currently offer exchanges for sizing issues. Please BE SURE TO CONSULT THE SIZING GUIDE Before you order! Unisex = Men's Sizing.  If you would like to order a different size than you received, we will offer you a 60% off discount and Free Shipping to be used on the replacement order. Please email support@21threads.com for your personal re-order code.

NOTE:  Adult Christmas Raglans are Unisex Shirts, But MEN'S SIZING. All Unisex T-shirts are also MEN'S SIZING.

(Holiday shirts may not be returned after the holiday has passed)

If we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item(s). Email: support@21threads.com

Refunds (if applicable)

21threads gives refunds as store credits only.

You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.

You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.

Cancellations

Please place your order carefully. You must contact support@21threads.com as quickly as possible should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order. This is a very small window to cancel an order, let us know right away!

Shipping

We do our best to  ship your order within 3-5 business days from the day your order was placed. The shipping fee will be included in your order confirmation. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive

Shipping and Delivery

At this time, 21threads ships to any location on the planet with an address. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.

 21Threads staff will do it's best to help resolve any issues, and achieve total customer satisfaction.

 Return/Exchange FAQ

1. I got the wrong shirt. How can I get my correct order?

Please contact Customer Service at  support@21threads.com . We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order.

1. I received a defective or damaged product. What do I do?

Please contact Customer Service at support@21threads.com . We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.

1. I ordered the correct size but it's a bit small/large can I return it and exchange it to a different size?

Unfortunately as a print on demand company, we do not accept returns for sizing issues.  Please note that ALL UNISEX RAGLANS or T-SHIRTS Are MEN's SIZING (Holiday shirts may not be returned after the holiday has passed)

1. I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.

1. I just made an order but i changed my mind and I'd like to cancel it.

Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at support@21threads.com.

1. I made an order 3 days ago and since it hasn’t been shipped yet. I'd like to cancel it.

All our shirts are made-to-order. Orders are sent to production within 24 hours from the time your order is placed. After 24 hours, we can no longer try to cancel your order. Please bear in mind that production time may take 3-5 business days but delays may occur during holidays and certain promotions.

1. What's the ETA of my order?

An ETA can only be provided when your order has been released from production and received the UPS tracking number. The current turnaround time for production is 3-5 business days plus shipping time. (Subject to Change during Holidays and Promo’s)

1. I received the shipping notification but I still haven't received my order.

Please contact the shipping company to check on your order. The tracking number is provided in the shipping notification that you have received. If your package was lost in the mail or missing, then contact customer service at support@21threads.com, and we will try to help find the order for you.